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RETURNS & REFUNDS

Laptop screen displaying an email notification, representing how to file a complaintLaptop screen displaying an email notification, representing how to file a complaint

How to file a complaint?

Complaints must be submitted in writing within 7 days of receiving the goods. Please include proof of purchase and a brief description of the issue with your complaint. A few photos confirming the problem (with the product laid out flat) are required. You can send your complaint to our email address: europe@lynka.eu or contact your Account Manager. The standard time for processing complaints is up to 10 days from the date of submission. In exceptional cases, this time may be extended, and we will keep you informed accordingly.

Who is responsible for product defects?

We are responsible for product defects under the warranty law, which means that if you receive a damaged or incorrect product, you have the right to file a complaint. However, please note that responsibility for the defect passes to you if you decide to sell the product further.

Shipping costs

The customer covers the shipping costs for returning the defective goods. Make sure that you properly pack the goods to avoid further damage during transport.

Cardboard boxes on a laptop, representing shipping costs for returning productsCardboard boxes on a laptop, representing shipping costs for returning products

Condition of the goods

Before you decide to return or claim the goods, check their condition. Returns of goods that have been altered in any way are not accepted. Remember that different manufacturers may have different size tolerances: the tolerance is up to +/- 10%, and shrinkage and weight tolerance up to +/- 5%. Differences within these tolerance limits are not grounds for a complaint.

When will I receive my refund?

The refund will be processed within 7 days from the time the complaint is reviewed and approved.

Smiling woman talking on the phone, representing customer support for returns and complaintsSmiling woman talking on the phone, representing customer support for returns and complaints

Contact

Thank you for shopping in our online store Lynka. If you have any questions regarding returns or complaints, please contact our Customer Service Department via email at: europe@lynka.eu or by phone at +48 12 293 80 00.

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